Terms and Conditions

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Terms and Conditions

Golden Bengal Indian & Bangladeshi Takeaway

1. BUSINESS INFORMATION

Business Name: Golden Bengal
Trading Address: 165 Hessle Road, Hull, HU3 4AA, United Kingdom
Contact Phone: +44 1482 328210
Website: https://lovegoldenbengal.co.uk
Email: lovegoldenbengal@gmail.com

Business Type: Takeaway Service
Cuisine: Indian and Bangladeshi Food
Services: Takeaway, Delivery, Online Ordering

2. ACCEPTANCE OF TERMS

By placing an order with Golden Bengal, whether by telephone, online through our website, or in-person at our premises, you agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you (the customer) and Golden Bengal.

If you do not agree with any part of these terms, please do not place an order with us. These terms may be updated from time to time, and continued use of our services constitutes acceptance of any changes.

3. ORDERING AND PAYMENT

3.1 Order Placement

  • Orders can be placed via telephone (+44 1482 328210), online at lovegoldenbengal.co.uk, or in-person at our restaurant
  • All orders are subject to acceptance by Golden Bengal
  • We reserve the right to refuse any order at our discretion
  • Order confirmation will be provided via telephone, email, or in-person receipt

3.2 Pricing and Payment

  • All prices are displayed in British Pounds (GBP) and include VAT where applicable
  • Prices are subject to change without notice, but confirmed orders will honor the price quoted at time of ordering
  • Payment methods accepted: Cash, Debit Cards, Credit Cards, Contactless Payment, PayPal
  • Online payments are processed securely through our payment provider
  • Full payment is required at time of ordering for delivery orders
  • Collection orders may be paid upon pickup

3.3 Minimum Orders and Delivery Charges

  • Minimum order value: £10.00 (before delivery charge)
  • Delivery charges apply from £2.00 depending on area - please ask
  • Last delivery orders must be placed at least half an hour before closing time
  • Delivery charges are clearly displayed before order completion

4. DELIVERY SERVICES

4.1 Delivery Areas

  • Golden Bengal delivers to specified postcodes in Hull and surrounding areas
  • Delivery is available to HU1, HU2, HU3, HU4, HU5 areas
  • We reserve the right to decline delivery to areas outside our designated zones
  • Address verification may be required for new delivery locations
  • Delivery charges apply from £2.00 depending on area - please ask for specific charges

4.2 Delivery Times

  • Standard delivery time: 30-45 minutes from order confirmation
  • Busy periods (Friday/Saturday evenings): 45-60 minutes
  • Last delivery orders must be placed at least half an hour before closing time
  • Delivery times are estimates and may vary due to weather, traffic, or high demand
  • We will notify customers of any significant delays

4.3 Delivery Requirements

  • A responsible adult (18+) must be present to receive the delivery
  • Correct and complete delivery address must be provided
  • Contact telephone number must be provided and remain accessible
  • If delivery cannot be completed due to incorrect address or unavailability, return delivery charges may apply

4.4 Delivery Driver Safety

  • Our drivers carry limited cash for security reasons
  • Customers are expected to treat delivery drivers with respect and courtesy
  • Aggressive or threatening behavior toward our staff will result in immediate service termination
  • Drivers have the right to refuse delivery if they feel unsafe

5. COLLECTION SERVICES

5.1 Collection Times

  • Collection orders typically ready in 15-20 minutes from ordering
  • Customers will be notified when order is ready for collection
  • Orders should be collected within 30 minutes of notification to ensure food quality

5.2 Collection Requirements

  • Valid order confirmation (order number or receipt) must be presented
  • Payment must be completed before food release
  • Identification may be required for collection by third parties

6. FOOD SAFETY AND QUALITY

6.1 Food Preparation

  • All food is prepared fresh to order in our licensed kitchen
  • We maintain a 5-star food hygiene rating from Hull City Council
  • All ingredients are sourced from reputable suppliers
  • Halal meat is certified and sourced from approved halal suppliers

6.2 Allergen Information

  • Common allergens are identified on our menu where possible
  • Customers with allergies must inform us at time of ordering
  • We cannot guarantee complete absence of allergens due to shared preparation areas
  • Detailed allergen information is available upon request

6.3 Dietary Requirements

  • Vegetarian and vegan options are clearly marked on our menu
  • Gluten-free options available upon request
  • Spice levels can be customized (mild, medium, hot)
  • Special dietary requirements should be specified when ordering

6.4 Food Temperature and Quality

  • Food is delivered/served at appropriate temperatures
  • We cannot guarantee food temperature if delivery is delayed due to customer unavailability
  • Quality complaints must be reported within 2 hours of delivery/collection

7. CANCELLATIONS AND REFUNDS

7.1 Order Cancellations

  • Orders may be cancelled up to 5 minutes after placement, subject to preparation status
  • Cancellation requests must be made by telephone
  • Orders that have entered preparation cannot be cancelled
  • Cancellation of collection orders: full refund within 24 hours
  • Cancellation of delivery orders: refund minus delivery charge if driver has been dispatched

7.2 Refund Policy

  • Refunds are provided for:
    • Order cancellation within allowed timeframe
    • Failure to deliver within reasonable time (customer availability permitting)
    • Food quality issues reported within 2 hours
    • Incorrect orders that cannot be rectified
  • Refunds are processed within 5-10 business days
  • Refunds issued via original payment method where possible

7.3 Complaints Procedure

  • Quality complaints must be reported within 2 hours of delivery/collection
  • Complaints should be made by telephone during business hours
  • We reserve the right to request photographic evidence for certain complaints
  • Replacement meals or refunds will be provided for legitimate complaints

8. CUSTOMER RESPONSIBILITIES

8.1 Accurate Information

  • Customers must provide accurate delivery address and contact information
  • Any changes to order or delivery details must be communicated immediately
  • Customers are responsible for ensuring someone is available to receive delivery

8.2 Payment Obligations

  • Payment must be made at time of ordering or delivery as specified
  • Customers are responsible for any bank charges related to payment processing
  • Disputed payments will be investigated, but service may be suspended pending resolution

8.3 Respectful Conduct

  • Customers must treat all Golden Bengal staff with respect and courtesy
  • Abusive, threatening, or discriminatory behavior will not be tolerated
  • We reserve the right to refuse service to customers who engage in inappropriate conduct

9. INTELLECTUAL PROPERTY

9.1 Website Content

  • All content on lovegoldenbengal.co.uk is owned by Golden Bengal or used with permission
  • Menu items, descriptions, and pricing are proprietary to Golden Bengal
  • Unauthorized use of our website content, images, or branding is prohibited

9.2 Recipes and Trade Secrets

  • Our recipes and cooking methods are proprietary trade secrets
  • Customers may not attempt to replicate our dishes for commercial purposes
  • Our unique spice blends and preparation methods are confidential

10. PRIVACY AND DATA PROTECTION

10.1 Data Collection

  • We collect personal information necessary to fulfill orders (name, address, phone, email)
  • Payment information is processed securely through encrypted systems
  • We do not store credit card details on our systems

10.2 Data Usage

  • Personal information is used solely for order processing and customer service
  • We may contact customers regarding their orders or to resolve issues
  • Marketing communications require explicit customer consent

10.3 Data Security

  • Customer data is stored securely and access is limited to authorized personnel
  • We implement appropriate security measures to protect against data breaches
  • Data retention policies comply with UK GDPR requirements

10.4 Data Rights

  • Customers have the right to request copies of their personal data
  • Data correction or deletion requests will be processed promptly
  • Customers may opt out of marketing communications at any time

11. LIMITATION OF LIABILITY

11.1 Service Limitations

  • Golden Bengal's liability is limited to the value of the order placed
  • We are not liable for indirect, consequential, or special damages
  • Force majeure events (weather, power outages, etc.) may affect service without liability

11.2 Food-Related Liability

  • Customers with severe allergies order at their own risk despite our best efforts
  • We are not liable for personal dietary preferences or restrictions not communicated
  • Medical emergencies related to food consumption should seek immediate medical attention

11.3 Delivery Limitations

  • We are not liable for delays caused by traffic, weather, or incorrect customer information
  • Liability for delivery issues is limited to order replacement or refund
  • We are not responsible for items left unattended at customer request

12. BUSINESS HOURS AND SERVICE AVAILABILITY

12.1 Operating Hours

  • Sunday to Thursday: 4:30 PM - 11:00 PM
  • Friday to Saturday: 4:30 PM - 12:00 AM (Midnight)
  • Hours may vary on public holidays (customers will be notified)
  • Last orders accepted 30 minutes before closing time

12.2 Service Interruptions

  • Services may be temporarily unavailable due to maintenance, emergencies, or high demand
  • We will make reasonable efforts to notify customers of planned service interruptions
  • No liability for losses due to temporary service unavailability

13. SPECIAL CIRCUMSTANCES

13.1 High Demand Periods

  • Extended delivery times may occur during busy periods (weekends, holidays, events)
  • Additional charges may apply during peak demand times
  • We reserve the right to limit order quantities during high demand

13.2 Weather Conditions

  • Severe weather may affect delivery times or availability
  • Safety of our staff takes priority over delivery commitments
  • Alternative arrangements will be offered when possible

13.3 Technical Issues

  • Website or payment system issues may temporarily affect online ordering
  • Telephone ordering remains available during technical difficulties
  • No liability for losses due to technical service interruptions

14. DISPUTE RESOLUTION

14.1 Initial Resolution

  • Disputes should first be addressed directly with Golden Bengal management
  • We aim to resolve customer concerns promptly and fairly
  • Documentation of the issue may be requested for investigation

14.2 Escalation Process

  • Unresolved disputes may be escalated to Hull City Council Trading Standards
  • Alternative dispute resolution services may be available
  • Legal action should be considered only after exhausting other options

14.3 Governing Law

  • These terms are governed by English Law
  • Hull courts have jurisdiction over any legal disputes
  • Customers retain statutory rights under UK consumer protection laws

15. CONTACT INFORMATION AND COMPLAINTS

15.1 Primary Contact

  • Telephone: +44 1482 328210 (during business hours)
  • Email: lovegoldenbengal@gmail.com
  • Address: 165 Hessle Road, Hull, HU3 4AA, United Kingdom
  • Website: https://lovegoldenbengal.co.uk

15.2 Complaints Handling

  • Formal complaints should be made in writing or by telephone
  • We aim to respond to all complaints within 48 hours
  • Complaint records are maintained for quality improvement purposes

15.3 Regulatory Bodies

  • Food Safety: Hull City Council Environmental Health Department
  • Trading Standards: Hull City Council Trading Standards
  • Data Protection: Information Commissioner's Office (ICO)

16. AMENDMENTS AND UPDATES

16.1 Terms Modification

  • Golden Bengal reserves the right to modify these terms at any time
  • Material changes will be communicated to customers via website notice
  • Continued use of services constitutes acceptance of updated terms

16.2 Communication of Changes

  • Term updates will be posted on our website with effective date
  • Significant changes may be communicated via email to registered customers
  • Previous versions of terms remain available upon request

17. MISCELLANEOUS PROVISIONS

17.1 Entire Agreement

  • These terms constitute the entire agreement between customer and Golden Bengal
  • Previous agreements or representations are superseded by these terms
  • Modifications must be in writing and signed by authorized Golden Bengal representatives

17.2 Severability

  • If any provision of these terms is deemed invalid, remaining provisions continue in effect
  • Invalid provisions will be interpreted to achieve intended purpose where possible
  • These terms remain enforceable despite any invalid provisions

17.3 Waiver

  • Failure to enforce any provision does not constitute waiver of rights
  • Waivers must be explicit and in writing to be effective
  • Single waivers do not constitute ongoing waivers of the same provision

18. CUSTOMER ACKNOWLEDGMENT

By placing an order with Golden Bengal, you acknowledge that:

  • You have read and understood these Terms and Conditions
  • You agree to be bound by all provisions contained herein
  • You understand your rights and responsibilities as outlined
  • You acknowledge that these terms may be updated periodically
  • You consent to the collection and use of personal data as described
  • You understand the limitations of liability and service scope

Golden Bengal Indian & Bangladeshi Takeaway
165 Hessle Road, Hull, HU3 4AA, United Kingdom
Phone: +44 1482 328210
Email: lovegoldenbengal@gmail.com
Website: https://lovegoldenbengal.co.uk

These Terms and Conditions supersede all previous versions. Golden Bengal reserves the right to update these terms as necessary to reflect changes in our services, legal requirements, or business practices.

Review Date: To be determined